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Tracy's Stained Glass Workshop - Returns Information

Need to Return Your Purchase? It's easy!

You can return your purchase for up to 365 days from the purchase date.
 
Products must be:
  • in the condition you received them,
  • in the original packaging, and
  • accompanied by the sales receipt.
  • *ALL RETURNS MUST HAVE A RETURN NUMBER IN ORDER TO RECEIVE CREDIT.
We cannot accept returns on books, patterns, videos, software, paints, enamels, chemicals, or special order items. We do not accept returns on any product sold from our Scratch-n-Dent Department.
 
Shipping costs for all returned items are the responsibility of the party returning the items. Due to their unique nature, return of the following items will incur a 20% restocking charge: Lamp Bases, Kilns, Sandblasting Equipment, and Polishing Equipment.
 
*Please note that BEFORE you return any item(s), you must contact us via email to request a return number.  Orders will be returned back to you without an authorization return number.
 
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